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Questions, problems or ideas? Write to us; we usually answer within 2 working days.

Is anything uploaded?: No. Filzen analyses your photos and files on your phone. See the Privacy Policy.
Does Filzen need an internet connection?: Cleanup works offline. Smart search downloads its model once, only if you agree. The photo map is built into the app and contacts no server.
Where do deleted photos go?: To the trash first. Anything you delete can be restored for 30 days.
Restore Filzen Pro on a new phone: Sign in with the same Apple ID / Google account, then open Filzen › Settings › Restore purchases.
Cancel a subscription: App Store: Settings › [your name] › Subscriptions. Google Play: Play Store › Profile › Payments & subscriptions › Subscriptions.
Delete Filzen’s data: Filzen › Settings › Erase Filzen data. Your photos and files are not touched.

Common questions